Shipping – Frequently asked questions

What happens if I cannot receive my belongings immediately?

• Additional charges for container rental and storage may apply
• It is important that we are informed before shipment
• We can offer temporary storage by agreement

What must I ship separately or pay for separately?

The following items are normally not included in a standard household move:

• Dangerous goods (gas cylinders, flammable liquids, ammunition, batteries, etc.)
• Frozen foods, food products, flowers, and temperature-sensitive goods
• Kayaks, sleds, snowmobiles, cars, engines, and similar items
• Alcohol (cannot be shipped as part of a household relocation to or from Greenland)

📦 Delivery and Access

• The recipient must be present at delivery or have made prior arrangements
• Please ensure access conditions are in place (parking, key access, elevator, etc.)
• Additional delivery requirements (e.g., carrying items upstairs without an elevator) may incur extra charges

📄 Customs and Documentation (Denmark / EU / Rest of the World)

When relocating from Greenland to Denmark, the EU, or other countries, documentation is required to release household goods through customs.

The following documents must be submitted:

• Household Goods Declaration
• Copy of passport
• Certificate of residence from the municipality of departure (Greenland)

After Arrival (Important)

• Approximately one week before the vessel arrives at the port, the following must be submitted:
• A new certificate of residence from the municipality of arrival

📌 This document is essential, as it is used to clear and release the household goods through customs so that delivery can take place.

⚠ Important Notes

• Missing documentation will result in delays in delivery
• Customs processing will only begin once all required documents have been received
• Documents must be accurate and up to date
• These requirements apply because Greenland is outside the EU Customs Union