{"id":2662,"date":"2026-06-12T12:01:22","date_gmt":"2026-06-12T14:01:22","guid":{"rendered":"https:\/\/usisaat.gl\/faq\/udpakning\/"},"modified":"2026-06-15T14:12:50","modified_gmt":"2026-06-15T16:12:50","slug":"unpacking","status":"publish","type":"page","link":"https:\/\/usisaat.gl\/en\/faq\/unpacking\/","title":{"rendered":"Unpacking &#8211; Frequently asked questions"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1781271656701{margin-top: 150px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1781539892068{border-radius: 15px !important;}&#8221;]<\/p>\n<h4>When should I unpack my belongings?<\/h4>\n<ul>\n<li>Once your belongings have been delivered, you are generally responsible for unpacking them yourself.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>What should I do if I discover damage to my belongings?<\/h4>\n<ul>\n<li>Contact us at <a href=\"mailto:flyt@usisaat.gl\">flyt@usisaat.gl<\/a> within 3 business days after unpacking.<\/li>\n<li>We will assist you with the claims process and further handling.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Can empty moving boxes be collected?<\/h4>\n<ul>\n<li>Yes, in Greenland we offer collection of empty moving boxes within 14 days after delivery.<\/li>\n<li>Please note: This service is not available in Denmark.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>What should I do if I have moved to Denmark?<\/h4>\n<ul>\n<li>You must send your new certificate of residence to the Usisaat office.<\/li>\n<li>The certificate should be submitted approximately one week before the vessel arrives at the port.<\/li>\n<li>This is necessary to release your goods and properly complete the relocation process.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\ud83d\udce6 Delivery and Inspection<\/h4>\n<ul>\n<li>Check all delivered items during unpacking.<\/li>\n<li>Compare the items with any inventory list or packing list.<\/li>\n<li>Record any visible damage at the time of delivery.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\u23f1 Deadlines (Important)<\/h4>\n<ul>\n<li>Damage must be reported within 3 business days.<\/li>\n<li>Late reporting may affect your eligibility for compensation.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\ud83d\udeaa Access and Installation<\/h4>\n<ul>\n<li>You are responsible for assembling and positioning furniture yourself.<\/li>\n<li>Connection of appliances and electronic equipment is not included.<\/li>\n<li>Additional assistance can be arranged by agreement.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\ud83d\udce6 Disposal of Packing Materials<\/h4>\n<ul>\n<li>In Denmark, you are responsible for disposing of packing materials.<\/li>\n<li>In Greenland, collection can be arranged (as described above).<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1781272435695{margin-bottom: 150px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\ud83d\udd10 Responsibility After Delivery<\/h4>\n<ul>\n<li>Responsibility for the goods transfers to you once delivery has been completed.<\/li>\n<li>It is therefore important to inspect your belongings as soon as possible.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_empty_space height=&#8221;100px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; 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