{"id":2644,"date":"2026-06-12T11:53:17","date_gmt":"2026-06-12T13:53:17","guid":{"rendered":"https:\/\/usisaat.gl\/faq\/nassiussineq\/"},"modified":"2026-06-15T14:41:32","modified_gmt":"2026-06-15T16:41:32","slug":"shipping","status":"publish","type":"page","link":"https:\/\/usisaat.gl\/en\/faq\/shipping\/","title":{"rendered":"Shipping &#8211; Frequently asked questions"},"content":{"rendered":"<section class=\"wpb-content-wrapper\"><p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1781271656701{margin-top: 150px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1781538137857{border-radius: 15px !important;}&#8221;]<\/p>\n<h4 data-section-id=\"3jxdkb\" data-start=\"3210\" data-end=\"3241\">When can I expect delivery?<\/h4>\n<ul>\n<li data-section-id=\"16gu6w8\" data-start=\"3243\" data-end=\"3314\">In Greenland: typically 3\u20135 business days after the container arrives<\/li>\n<li data-section-id=\"1jk0z3n\" data-start=\"3315\" data-end=\"3370\">In Denmark: normally 6\u201310 business days after arrival<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>Can delays occur?<\/h4>\n<p data-start=\"3395\" data-end=\"3424\">Yes, delays may occur due to:<\/p>\n<ul data-start=\"3426\" data-end=\"3526\">\n<li data-section-id=\"hvchps\" data-start=\"3426\" data-end=\"3446\">Weather conditions<\/li>\n<li data-section-id=\"1t32zq5\" data-start=\"3447\" data-end=\"3478\">Sea freight and transshipment<\/li>\n<li data-section-id=\"l9hpzs\" data-start=\"3479\" data-end=\"3498\">Customs clearance<\/li>\n<li data-section-id=\"wphtr0\" data-start=\"3499\" data-end=\"3526\">Logistics in remote areas<\/li>\n<\/ul>\n<p data-start=\"3528\" data-end=\"3614\">\ud83d\udce6 We will keep you continuously updated throughout the entire transportation process.<\/p>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>What happens if I cannot receive my belongings immediately?<\/h4>\n<ul>\n<li data-section-id=\"vpi2c7\" data-start=\"3681\" data-end=\"3744\">Additional charges for container rental and storage may apply<\/li>\n<li data-section-id=\"1gvkst9\" data-start=\"3745\" data-end=\"3799\">It is important that we are informed before shipment<\/li>\n<li data-section-id=\"1xbustt\" data-start=\"3800\" data-end=\"3845\">We can offer temporary storage by agreement<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>What must I ship separately or pay for separately?<\/h4>\n<p data-start=\"3903\" data-end=\"3978\">The following items are normally not included in a standard household move:<\/p>\n<ul data-start=\"3980\" data-end=\"4281\">\n<li data-section-id=\"1436pl5\" data-start=\"3980\" data-end=\"4061\">Dangerous goods (gas cylinders, flammable liquids, ammunition, batteries, etc.)<\/li>\n<li data-section-id=\"1rgnidh\" data-start=\"4062\" data-end=\"4133\">Frozen foods, food products, flowers, and temperature-sensitive goods<\/li>\n<li data-section-id=\"nfbutj\" data-start=\"4134\" data-end=\"4196\">Kayaks, sleds, snowmobiles, cars, engines, and similar items<\/li>\n<li data-section-id=\"1nr640e\" data-start=\"4197\" data-end=\"4281\">Alcohol (cannot be shipped as part of a household relocation to or from Greenland)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\ud83d\udce6 Delivery and Access<\/h4>\n<ul>\n<li data-section-id=\"156zaip\" data-start=\"4310\" data-end=\"4385\">The recipient must be present at delivery or have made prior arrangements<\/li>\n<li data-section-id=\"1q44n0q\" data-start=\"4386\" data-end=\"4470\">Please ensure access conditions are in place (parking, key access, elevator, etc.)<\/li>\n<li data-section-id=\"q3isuk\" data-start=\"4471\" data-end=\"4581\">Additional delivery requirements (e.g., carrying items upstairs without an elevator) may incur extra charges<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\ud83d\udcc4 Customs and Documentation (Denmark \/ EU \/ Rest of the World)<\/h4>\n<p data-start=\"4651\" data-end=\"4791\">When relocating from Greenland to Denmark, the EU, or other countries, documentation is required to release household goods through customs.<\/p>\n<p data-start=\"4793\" data-end=\"4835\">The following documents must be submitted:<\/p>\n<ul data-start=\"4837\" data-end=\"4959\">\n<li data-section-id=\"6xp9g3\" data-start=\"4837\" data-end=\"4866\">Household Goods Declaration<\/li>\n<li data-section-id=\"1c44pos\" data-start=\"4867\" data-end=\"4885\">Copy of passport<\/li>\n<li data-section-id=\"11hjyyb\" data-start=\"4886\" data-end=\"4959\">Certificate of residence from the municipality of departure (Greenland)<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>After Arrival (Important)<\/h4>\n<ul data-start=\"4992\" data-end=\"5154\">\n<li data-section-id=\"1gj326t\" data-start=\"4992\" data-end=\"5088\">Approximately one week before the vessel arrives at the port, the following must be submitted:<\/li>\n<li data-section-id=\"iw5zbo\" data-start=\"5089\" data-end=\"5154\">A new certificate of residence from the municipality of arrival<\/li>\n<\/ul>\n<p data-start=\"5156\" data-end=\"5290\">\ud83d\udccc This document is essential, as it is used to clear and release the household goods through customs so that delivery can take place.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4 data-section-id=\"vzj8gf\" data-start=\"2591\" data-end=\"2626\">\u26a0 Important Notes<\/h4>\n<ul>\n<li data-section-id=\"gu9iz7\" data-start=\"5315\" data-end=\"5372\">Missing documentation will result in delays in delivery<\/li>\n<li data-section-id=\"1116j8k\" data-start=\"5373\" data-end=\"5456\">Customs processing will only begin once all required documents have been received<\/li>\n<li data-section-id=\"nywh3v\" data-start=\"5457\" data-end=\"5500\">Documents must be accurate and up to date<\/li>\n<li data-section-id=\"nj56j4\" data-start=\"5501\" data-end=\"5577\">These requirements apply because Greenland is outside the EU Customs Union<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1781272435695{margin-bottom: 150px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h4>\ud83d\udce6 Special Items<\/h4>\n<ul>\n<li data-section-id=\"12t3704\" data-start=\"5600\" data-end=\"5650\">Large or heavy items must be declared in advance<\/li>\n<li data-section-id=\"125knfc\" data-start=\"5651\" data-end=\"5717\" data-is-last-node=\"\">Special transportation may require additional planning and costs<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;full_width&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221;][vc_column][vc_empty_space height=&#8221;100px&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1781271656701{margin-top: 150px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1781538137857{border-radius: 15px !important;}&#8221;] When can I expect delivery? In Greenland: typically 3\u20135 business days after&#8230;<\/p>\n","protected":false},"author":9,"featured_media":0,"parent":2471,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-2644","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Shipping - Frequently asked questions - Usisaat<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/usisaat.gl\/en\/faq\/shipping\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Shipping - Frequently asked questions - Usisaat\" \/>\n<meta property=\"og:description\" content=\"[vc_row css_animation=&#8221;&#8221; row_type=&#8221;row&#8221; use_row_as_full_screen_section=&#8221;no&#8221; type=&#8221;grid&#8221; header_style=&#8221;dark&#8221; angled_section=&#8221;no&#8221; text_align=&#8221;left&#8221; background_image_as_pattern=&#8221;without_pattern&#8221; z_index=&#8221;&#8221; padding_bottom=&#8221;50&#8243; css=&#8221;.vc_custom_1781271656701{margin-top: 150px !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1781538137857{border-radius: 15px !important;}&#8221;] When can I expect delivery? 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